• Order Cancellation:
  Customers can cancel their orders within 24 hours of purchase to receive a full refund. Cancellations made after this period will incur a 15% restocking fee.

• Cancellation Procedure:
  To cancel an order, customers should reach out to our customer support team via email at order@spjp.in or through the “Contact Us” page on our website. Be sure to include the order number and reason for the cancellation.

• Refund Process:
  Refunds for canceled orders will be processed within 5 business days after the cancellation request is received. The refund will be credited back to the original payment method.

2. Delivery Policy:

• Shipping Timeframe:
  Orders are processed and shipped within 7-10 business days, excluding weekends and holidays. Delivery times depend on the shipping method chosen during checkout.

• Tracking Information:
  After your order has been shipped, you will receive a confirmation email containing tracking details. This allows you to monitor the status of your delivery and check the estimated arrival date.

• Delivery Issues:
  If there are any delivery issues or delays, customers should contact our customer support team for assistance. We will work to resolve any problems and keep you informed about your delivery status.

• Delivery Confirmation:
  An order is considered delivered once tracking information confirms the package has been delivered to the specified address. Any non-delivery issues should be reported within 10 days of the estimated delivery date.