1. Order Processing Time
We typically process orders within 1-2 business days after payment is confirmed, excluding weekends and holidays. During peak periods or special promotions, processing times may be longer, and we will inform customers of any delays.

2. Shipping Methods and Carriers
We provide several shipping options to suit your needs:

• Standard Shipping: Estimated delivery within 5-10 business days.
• Express Shipping: Estimated delivery within 3-5 business days. We use trusted carriers like Delhivery, SPJ Express, DTDC, and customers can choose their preferred shipping method at checkout.

3. Shipping Rates
Shipping rates vary depending on the selected method and destination. These charges will be displayed at checkout.

4. International Shipping
We offer international shipping to selected countries. Costs and delivery times depend on the destination, and customers are responsible for any customs duties or taxes imposed by their country.

5. Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number. This allows you to monitor your package’s status and location until it arrives.

6. Delays and Issues
SPJ Publication Pvt Ltd is not liable for shipping delays due to factors beyond our control, such as weather conditions, customs delays, or carrier issues. We will notify you of any significant delays as soon as possible.

7. Lost or Stolen Packages
We cannot be held responsible for lost or stolen packages once they are marked as delivered by the carrier. We recommend providing a secure shipping address. For any issues, please contact the carrier directly.

8. Address Accuracy
Customers must ensure that their shipping information is accurate and complete. Incorrect or incomplete addresses may lead to delivery delays or additional charges for correction.

9. Returns Due to Failed Deliveries
If a package is returned to us due to failed delivery attempts or incorrect address information provided by the customer, reshipment may incur additional charges.

10. Contact Information
For any shipping-related inquiries or to report an issue, please contact our customer service team at order@spjp.in